Effective Date: 18/12/2024

At Yenmart.in, we value your satisfaction and strive to provide a seamless shopping experience. This Refund and Return Policy outlines the terms and conditions for returns, refunds, and exchanges for purchases made on our platform. By shopping on Yenmart.in, you agree to the terms of this policy.

1. General Conditions for Returns

1.1 Eligibility for Returns:

Products must be returned in their original condition, unused, and with all original packaging, tags, and accessories.

Returns must be initiated within [Insert Return Window, e.g., 7-15 days] of delivery.

Certain products, such as perishable goods, personalized items, or items marked as non-returnable, are not eligible for return.

1.2 Initiating a Return:

Buyers can initiate a return request through their account on Yenmart.in or by contacting customer support at support@yenmart.in.

Proof of purchase, such as the order ID, must be provided during the return request.

1.3 Return Approval:

Returns are subject to approval by the seller. Once approved, the buyer will receive further instructions for returning the item.

2. Refund Policy

2.1 Eligibility for Refunds:

Refunds will be processed for items that are:

Returned within the specified return window.

Delivered in damaged or defective condition.

Not as described on the product listing.

2.2 Refund Process:

Once the returned product is received and inspected, the refund will be processed to the original payment method.

Refunds typically take [Insert Processing Time, e.g., 7-10 business days] to reflect in your account.

2.3 Non-Refundable Items:

Shipping fees, COD charges, and handling fees are non-refundable unless the return is due to an error by the seller or Yenmart.in.

3. Exchange Policy

3.1 Eligibility for Exchanges:

Exchanges are allowed for products that are defective, damaged, or incorrectly delivered.

Buyers must initiate an exchange request within the specified return window.

3.2 Exchange Process:

Once the exchange request is approved, the replacement product will be shipped.

In cases where the replacement is unavailable, a refund will be offered.

4. Seller-Specific Return Policies

Each seller on Yenmart.in may have unique return and refund policies. Buyers are advised to review the seller’s specific return terms mentioned on the product page before making a purchase.

5. Return Shipping

5.1 Responsibility for Return Shipping:

If the return is due to a defective or incorrect product, the seller or Yenmart.in will cover the return shipping costs.

For other reasons, the buyer may be responsible for return shipping fees.

5.2 Return Pickup Services:

Depending on the location and seller policies, return pickups may be arranged. In other cases, buyers will need to ship the product to the seller’s specified address.

6. Damaged or Missing Products

6.1 Reporting Issues:

Buyers must report any damaged, defective, or missing items within 48 hours of delivery.

Photographic evidence and other relevant details must be provided.

6.2 Resolution:

Yenmart.in will coordinate with the seller to resolve the issue promptly, either through replacement or refund.

7. Cancellations

7.1 Order Cancellations by Buyers:

Orders can be canceled before they are shipped. Once shipped, the order cannot be canceled but may be eligible for return.

7.2 Order Cancellations by Sellers:

In rare cases, orders may be canceled by sellers due to stock unavailability or other issues. In such cases, a full refund will be issued.

8. Contact Us

For any questions or assistance regarding returns, refunds, or exchanges, please contact us:

Email: support@yenmart.in