Effective Date: 18/12/2024

Welcome to Yenmart. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our platform. By placing an order on Yenmart.in, you agree to the terms of this Shipping Policy.

1. Shipping Methods and Carriers

Yenmart.in collaborates with reliable courier and logistics partners to ensure timely delivery of your orders. The shipping method and carrier will be determined based on:

Delivery location.

Product type and size.

Seller’s shipping preferences.

Our logistics partners include leading providers such as Bluedart, DHL etc.

2. Shipping Charges

Shipping charges vary based on:

Product weight and dimensions.

Delivery location.

Seller-specific shipping policies.

The applicable shipping fee will be displayed during the checkout process before you confirm your order.

3. Delivery Timeline

Delivery timelines depend on the following factors:

The location of the seller and the delivery address.

The product’s availability and stock status.

National and public holidays.

Estimated delivery times will be communicated at checkout. Typical delivery times are as follows:

Metro Cities: 3-7 business days.

Non-Metro Cities: 5-10 business days.

Remote Locations: 7-15 business days.

Please note that these are estimated timelines and are subject to change due to unforeseen circumstances, including weather conditions, strikes, or courier delays.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the delivery status on the courier partner’s website or app. For further assistance, contact our customer support team at support@yenmart.in.

5. International Shipping

Currently, Yenmart.in only delivers products within India. We do not support international shipping at this time.

6. Undelivered Packages

If a package is undelivered due to an incorrect address, failure to accept delivery, or other reasons beyond our control:

The product may be returned to the seller.

A reshipping fee may apply for re-dispatch.

Refunds will be processed according to our Refund Policy if applicable.

7. Damaged or Missing Items

If your order is delivered with damaged or missing items, please:

Contact our support team within 48 hours of delivery.

Provide photographic evidence of the damage.

Retain the original packaging for inspection purposes.

We will coordinate with the seller to resolve the issue promptly.

8. Multiple Shipments

For orders containing products from multiple sellers, items may be shipped separately. You will receive tracking details for each shipment.

9. Seller-Specific Shipping Policies

Each seller on Yenmart.in may have unique shipping policies, including processing times and delivery methods. Please review the seller’s shipping terms on the product page for specific details.

10. Contact Us

For any questions or concerns regarding shipping, please contact us:

Email: support@yenmart.in